Hitech Support - crucial to your IT planning and management

We help our clients develop IT Plans that are clear and concise. It goes without saying that regular reviews are a crucial part of ensuring the key business objectives are being met.

As a starting point we help our clients agree to the key objectives of their IT infrastructure to ensure it supports them to meet their business demands.

We then conduct an IT assessment to understand the history and compare this with future business plans.

Based on the insights we gain and our experience, we then develop a practical and cost effective IT Plan to upgrade the network to meet the business requirements.

Hitech Support - creates powerful IT Plans - provides auditing services

In all of our work we draw from a toolkit of consultancy, support and services to assess our client's systems and create tailored IT Plans. This toolkit includes.

Network and Systems Security

• Security Audit - Internet, Firewall, Internet LAN Security, Wireless LAN
• Disaster Recovery including backup and recovery procedures
• Physical security of IT server, infrastructure and other sensitive devices
• Review of Network Access Procedures; Passwords, Authentication methods
• Intrusion Prevention
• Protection of confidential data; data encryption, secure transmission of data

Network Documentation and Monitoring

• Review of documentation of current network and remote sites
• Internet usage monitoring
• Review of mail services usage and monitoring
• Network monitoring and management procedures
• Remote access set-up and management
• Documentation of cabling systems

Application, Software and Hardware Asset Management

• Application Audit; discussion of application effectiveness with vendors, department managers and users
• Operating system management
• Review of support agreements with hardware vendors & associated suppliers
• Review of software licensing of business and general office systems

Desktop and Server Support

• File server audits
• Desktop management and support
• Automated patch management

Assessment of IT Staff Skills Set and Capabilities

• Identify key technologies and internal product knowledge
• Recommendations of in-house hands-on training or external training courses
• Determination of the right balance of internal to external outsourced services

Review of Help Desk Effectiveness

• Investigate effectiveness of internal Help Desk system
• Review number, type and nature of IT issues. Assess their effects on the business.
• Carry out survey of users and assess internal client satisfaction levels