Hitech Support - quality is assured

Quality is everything to us. Whether it's the breadth and depth of our experience, consultancy and servicing, our people, or the relationships we develop with our customers - quality is at the core of everything we do.

Each and every one of our staff spends time with our clients to truly understand their specific IT needs. We put ourselves in our clients' shoes and think about their business needs from their viewpoint. It is only then that we can design IT solutions that will deliver results, today and into the future.

This approach has earned us the respect of our clients, which has translated into strong long-term relationships time and time again.

Certification assures quality

Hitech Support is an ISO 9001 certified quality assured company and we use the following standards as a guideline when providing services and products to our clients.

•AS/NZS ISO/IEC 27001:2006 Information technology – Security techniques – Information security management systems - Requirements

•AS//NZS ISO/IEC 17799:2006 Information technology - Code of practice for information security management

•ISO/IEC 20000-1:2005 Information t echnology - Service m anagement - Part 1: Specification

•ISO/IEC 20000-2:2005 Information t echnology - Service m anagement - Part 2: Code of practice

We also use and follow the guidelines set out in the Australian Government Information and Communications Technology Manual (ACSI 33).